Refund policy

I want every person who purchases a piece of my jewelry to be thrilled with it, and that's why customer service is my top priority. If you are uncertain about a piece of jewelry, and have questions that would help make your decision easier, please do not hesitate to reach out to me via the contact page. No question is too small for me to spend time answering.

Buying jewelry online can be tricky, since you can't pick up a piece and see it with your own eyes. If you receive your purchase and it is not what you expected—or even if you decide it just isn't right for you—I understand. 

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. All returns must be received within 30 days of the date you received the item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact me at support@korinajewelry.com. 

If your return is accepted, I will send you a pre-paid return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@korinajewelry.com.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. Please ensure that you keep all packaging, including the shipping box, as those items will be required for insurance claims. I reserve the right to deny returns for shipping-related damage if these items are not preserved.

Exceptions / non-returnable items
Custom orders are not eligible for return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since I have approved your return, please contact me at support@korinajewelry.com.